In 100 Words: Road of Routines


Operational success runs down the Road of Routines. Leaders strive for consistent execution while avoiding two ditches.

The Ditch of Boredom – the numb, drained feeling from efforts to keep staff working good disciplines consistently. Leaders may pursue new ideas simply as an escape. The organization careens from one new idea to another.

The Ditch of Process Lock – the pull to become too comfortable and never change processes. People may begin idolizing the process itself. The organization slides into complexity and bureaucracy.

Staying out of the ditches allows leaders to enjoy both the journey and destination on the Road of Routines.

“For every mile of road there are two miles of ditches.” Irish Proverb

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