Leaders generally like all loose ends buttoned up before announcing a direction change in response to events.  We are torn.  Do we communicate quickly or hold off until we’ve addressed all angles?

People see and understand we live in dynamic environments.  A lack of communication can be more difficult for them.  They may wonder if leaders are paying attention.

Be willing to communicate key decisions without all the finer details nailed down.  When you communicate with care and humility “we are in process – here is our first step” you gain trust with the people you lead.  They appreciate the authenticity.

“The single biggest problem in communication is the illusion that it has taken place.”  George Bernard Shaw

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