In 100 Words: Pattern or Anomaly?


How well do you distinguish between patterns and anomalies when assessing an issue? Sometimes we approach anomalies as if they were patterns and waste resources. Two types of anomalies should give us caution – problem anomalies and success anomalies. Our key risk with problem anomalies is we end up increasing complexity, frustration and cost by adding processes across a broad array of activities in the organization to ensure “X never happens again.” Create process solutions to problems that exhibit a pattern. Train staff to navigate anomalies as they arise – greater freedom and less process.

Success anomalies will be next edition’s topic.

“To understand is to perceive patterns.” Isaiah Berlin

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