What vulnerabilities have been revealed in your organization with the significant market changes the last few years?  You should consider internal – thought processes and operating patterns – along with external factors.

In addressing key vulnerabilities through resilience thinking, the following carry greater weight in decisions:

• People ahead of processes.
• Balance Sheet strength.
• Non-cost factors – availability, speed, and more limited offerings.
• Contingencies and alternatives.
• More frequent leadership team connection and outward communication.

Though decisions favoring resiliency result in natural redundancy (extra cost), when delivery and availability are at stake, leaders yield margin to fulfil already sold commitments or keep sales engines running.

“The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.”  Peter Drucker

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